This website is operated by NuvetteParis. Throughout the site, the terms “we,” “us,” “our,” and “the Contractor” refer to NuvetteParis. NuvetteParis makes this website available to you, including all information, tools, and services available from this site, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our website and/or purchasing one of our products, you agree to our "Service" and accept these terms and conditions ("Terms of Service," "Terms"), including the additional terms and conditions and policies referenced herein and/or accessible via hyperlink. These Terms of Service apply to all users of the website, including, without limitation, visitors, suppliers, customers, merchants, and contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms of this agreement, you may not access the website or use its services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools added to the current store will also be subject to these Terms of Service. You can review the most current version of these Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted by Shopify Inc. They provide us with the online commerce platform that allows us to sell you our products and services.
By accepting these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow all of your minor dependents to use this site.
You must not use our products for any illegal or unauthorized purpose, nor violate, in the use of the Service, any laws in force in your jurisdiction (including, but not limited to, copyright laws).
You must not transmit any viruses, worms, or any other code of a destructive nature. Any violation or breach of any of the Terms will result in the immediate termination of your Services.
We reserve the right to refuse service to anyone, for any reason and at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transmission over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit all or any part of the Service, use of the Service, access to the Service, or any contact on the website through which the service is provided, without our express written permission.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
ARTICLE 1 – DEFINITIONS
In these terms and conditions, the following terms are defined as follows:
- Withdrawal period : the period during which the consumer can exercise their right of withdrawal;
- Consumer : the natural person who is not acting in the course of exercising a profession or commercial activity and who enters into a distance contract with the entrepreneur;
- Day : Calendar day
- Open-ended transaction : a distance contract relating to a series of products and/or services, the obligation to deliver and/or purchase of which is spread over time;
- Durable medium : any means enabling the consumer or entrepreneur to store information addressed personally to them, in such a way that they can be consulted later and reproduced without modification;
- Right of withdrawal : the possibility for the consumer to cancel the distance contract within the withdrawal period;
- Entrepreneur : the natural or legal person who offers products and/or services remotely to consumers;
- Distance contract : a contract concluded within the framework of a system organised by the entrepreneur for the distance sale of products and/or services, exclusively through one or more distance communication techniques up to and including the conclusion of the contract;
- Distance communication technique : any means that can be used to conclude a contract without the consumer and the entrepreneur being simultaneously present in the same place;
- General Terms and Conditions : these are the General Terms and Conditions of the contractor.
ARTICLE 2 – IDENTITY OF THE CONTRACTOR
- Company name : NuvetteParis
- Customer service email : info @nuvetteparis.fr
ARTICLE 3 – SCOPE OF APPLICATION
These general terms and conditions apply to all offers from the entrepreneur as well as to all distance contracts and orders placed between the entrepreneur and the consumer.
Before the conclusion of the distance contract, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated, before the conclusion of the distance contract, where these general terms and conditions can be consulted and that they will be sent to the consumer free of charge upon request.
If the distance contract is concluded electronically, then, contrary to the preceding paragraph, the text of these general terms and conditions may be made available to the consumer in electronic form so that it can be easily stored on a durable medium. If this is not reasonably possible, it will be specified, before the conclusion of the distance contract, where the general terms and conditions can be consulted electronically and that they will be sent free of charge to the consumer, electronically or by any other means, upon request.
Where specific conditions apply to certain products or services in addition to these general terms and conditions, the second and third paragraphs also apply. In the event of a conflict between these conditions, the consumer may always invoke the provision most favorable to them.
If one or more provisions of these terms and conditions are declared invalid or unenforceable in whole or in part at any time, the contract and these terms and conditions will remain in full force and effect. The provision in question will be replaced, by mutual agreement between the parties, with a provision that most closely approximates the original intent.
Any situation not covered by these terms and conditions shall be interpreted in accordance with the spirit of these terms and conditions.
Any ambiguity regarding the interpretation or content of one or more provisions of these general terms and conditions shall be interpreted in accordance with their spirit.
ARTICLE 4 – THE OFFER
If an offer has a limited validity period or is subject to conditions, this will be explicitly mentioned in the offer.
The offer is non-binding. The contractor reserves the right to modify and adapt the offer.
The offer includes a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to properly assess the offer. If the trader uses images, these must be a true representation of the products and/or services offered. Obvious errors or mistakes in the offer are not binding on the trader.
All images and specific data contained in the offer are indicative and cannot give rise to any compensation or termination of the contract. The product images are a faithful representation of the products offered, but the contractor cannot guarantee that the colors displayed exactly match the actual colors of the products.
Each offer contains clear information on the rights and obligations associated with accepting the offer, including:
- The price excludes customs clearance fees and import VAT. These additional costs will be borne and at the risk of the customer. The postal and/or courier service will apply the special regime for postal and courier services with regard to imports. This regime applies when goods are imported into the destination country within the EU, which is the case here. The postal and/or courier service will collect the VAT (possibly along with customs clearance fees) from the recipient of the goods.
- Any shipping costs;
- The manner in which the contract will be concluded and the steps necessary for this purpose;
- An indication of whether or not the right of withdrawal applies;
- The terms of payment, delivery and execution of the contract;
- The offer acceptance period, or the period during which the contractor guarantees the price;
- The potential cost of using a remote communication technique, if that cost is based on a tariff different from the usual basic tariff for the means of communication used;
- The possibility of archiving the contract after its conclusion and, if so, how the consumer can access it;
- The way in which the consumer can verify and, if necessary, correct the data provided before the conclusion of the contract;
- The languages in which, in addition to French, the contract can be concluded;
- The codes of conduct to which the entrepreneur has committed and how the consumer can consult them electronically;
- The minimum duration of the distance contract in the case of a fixed-term transaction.
Optional : available sizes, colors, type of materials.
ARTICLE 5 – THE CONTRACT
The contract is concluded, subject to the provisions of paragraph 4, at the moment when the consumer accepts the offer and fulfills the conditions associated with it.
If the consumer has accepted the offer electronically, the trader must immediately confirm receipt of the acceptance electronically. The consumer may cancel the contract until the trader has confirmed receipt of this acceptance.
If the contract is concluded electronically, the trader shall take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the trader shall take appropriate security measures for this purpose.
Within legal limits, the trader may inquire about the consumer's ability to meet their payment obligations, as well as all facts and factors relevant to concluding the distance contract responsibly. If, based on this inquiry, the trader has valid reasons not to conclude the contract, they are entitled to refuse an order or request, or to impose specific conditions for the performance of the contract.
The trader shall send the consumer the following information with the product or service, either in writing or in such a way that it can be stored by the consumer on an accessible, durable medium:
- the address of the entrepreneur's establishment where the consumer can file a complaint;
- the conditions and procedures for exercising the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
- information on warranties and after-sales service;
- the information referred to in Article 4, paragraph 3 of these conditions, unless the entrepreneur has already provided this information to the consumer before the execution of the contract;
- the requirements for terminating the contract if it has a duration of more than one year or is of indefinite duration.
In the case of a fixed-term transaction, the provision of the preceding paragraph applies only to the first delivery.
Each contract is concluded subject to the suspensive condition of sufficient availability of the products concerned.
ARTICLE 6 - RIGHT OF WITHDRAWAL
When purchasing products, the consumer has the option to cancel the contract without giving any reason within 14 days. This cooling-off period begins the day after the product is received by the consumer or by a representative designated in advance by the consumer and communicated to the trader.
During the cooling-off period, the consumer must handle the product and packaging with care. They should only open or use the product to the extent necessary to assess whether they wish to keep it. If the consumer exercises their right of withdrawal, they must return the product, with all accessories provided and, to the extent reasonable, in its original condition and packaging, in accordance with the clear and reasonable instructions provided by the trader.
If the consumer wishes to exercise their right of withdrawal, they must inform the trader within 14 days of receiving the product. This notification must be made in writing, by email. After the consumer has informed the trader of their intention to exercise their right of withdrawal, they must return the product within 14 days. The consumer must prove that the items were returned within the deadline, for example, by providing proof of postage.
If the consumer has not informed the trader of their intention to exercise their right of withdrawal or has not returned the product within the time limits mentioned in paragraphs 2 and 3, the purchase is considered final.
ARTICLE 7 - COSTS IN CASE OF WITHDRAWAL
If the consumer exercises their right of withdrawal, the costs of returning the products are borne by the consumer.
If the consumer has paid an amount, the trader will refund this amount as soon as possible, and in any event within 14 days of the cancellation. However, the refund will only be issued if the product has already been returned to the trader or if full proof of return has been provided.
ARTICLE 8 - EXCLUSION OF THE RIGHT OF WITHDRAWAL
The entrepreneur may exclude the right of withdrawal for certain products, as defined in paragraphs 2 and 3. The exclusion of the right of withdrawal is valid only if the entrepreneur has clearly indicated this exclusion in the offer, at least before the conclusion of the contract.
The right of withdrawal is excluded only for the following products:
- products manufactured by the entrepreneur in accordance with the consumer's specifications;
- products of a clearly personal nature;
- products which, by their nature, cannot be returned;
- perishable products or products whose expiry date is quickly reached;
- products whose price is linked to fluctuations in the financial market over which the entrepreneur has no control;
- newspapers and magazines sold individually;
- audio and video recordings and computer software whose seal has been broken by the consumer;
- hygiene products whose seal has been broken by the consumer.
- During sales or promotional periods, any order exceeding €100 is non-refundable. In case of return, a voucher valid for the entire store will be issued.
The right of withdrawal may also be excluded for the following services:
- accommodation, transport, catering or leisure activities which must be provided on a specific date or during a specific period;
- services whose provision has begun, with the explicit agreement of the consumer, before the end of the cooling-off period;
- betting and lotteries.
ARTICLE 9 - THE PRICE
I reserve the right to change the prices of the products and/or services offered during the validity period indicated in the offer, even due to changes in VAT rates.
Notwithstanding the preceding paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial markets over which the entrepreneur has no control, with variable prices. This dependence on fluctuations and the fact that the prices indicated are indicative prices will be mentioned in the offer.
Price increases within 3 months of the conclusion of the contract are only permitted if they result from regulations or legal provisions.
Price increases after 3 months following the conclusion of the contract are only permitted if the contractor has stipulated it and:
- if they result from regulations or legal provisions; or
- if the consumer has the right to terminate the contract from the day the price increase takes effect.
The place of delivery, in accordance with Article 5, paragraph 1, of the VAT Act of 1968, is the country where the transport begins. In this case, the delivery takes place outside the EU. Therefore, import VAT or customs clearance fees will be collected by the postal or courier service from the recipient. Consequently, the trader will not charge VAT.
All prices are subject to printing and layout errors. The contractor accepts no liability for the consequences of printing and layout errors. In the event of printing and layout errors, the contractor is not obligated to deliver the product at the incorrect price.
ARTICLE 10 - CONFORMITY AND GUARANTEE
The contractor guarantees that the products and/or services conform to the contract, the specifications mentioned in the offer, reasonable requirements of quality and/or fitness for purpose, and the legal provisions and/or government regulations in force on the date the contract was concluded. If agreed upon, the contractor also guarantees that the product is suitable for a use other than its normal purpose.
A warranty provided by the contractor, manufacturer or importer does not affect the legal rights and actions that the consumer may exercise under the contract against the contractor.
Any defect or incorrectly delivered product must be reported in writing to the contractor within 14 days of delivery. The product must be returned in its original packaging and in new condition.
The contractor's warranty period corresponds to the manufacturer's warranty period. However, the contractor is never responsible for the final suitability of the products for an individual application by the consumer, nor for advice regarding the use or application of the products.
The warranty does not apply in the following cases:
- If the consumer has repaired and/or modified the delivered products themselves or has used a third party to carry out these repairs or modifications;
- If the delivered products have been exposed to abnormal conditions or have been mistreated in any way, or if this goes against the instructions of the contractor and/or the indications on the packaging;
- If the defect is wholly or partly due to government regulations concerning the nature or quality of the materials applied.
ARTICLE 11 – DELIVERY AND PERFORMANCE
The contractor will take the utmost care when receiving and processing product orders.
The delivery location is the address that the consumer has provided to the company.
Subject to the provisions of Article 4 of these terms and conditions, the company will fulfill accepted orders as quickly as possible, and at the latest within 30 days, unless the consumer has agreed to a longer delivery period. In the event of a delivery delay, or if an order cannot be fulfilled or is only partially fulfilled, the consumer will be informed no later than 30 days after placing the order. The consumer then has the right to cancel the contract free of charge and to claim any applicable compensation.
In the event of termination in accordance with the preceding paragraph, the entrepreneur shall reimburse the amount paid by the consumer as soon as possible, and at the latest within 14 days after the termination.
If delivery of an ordered product proves impossible, the seller will endeavor to provide a replacement item. This replacement will be clearly and comprehensibly indicated at the time of delivery. The right of withdrawal cannot be excluded with regard to replacement items. Any return shipping costs will be borne by the seller.
The risk of damage and/or loss of the products remains with the contractor until the moment of delivery to the consumer or to a designated representative communicated to the contractor, unless another agreement has been expressly concluded.
ARTICLE 13 – PAYMENT
Unless otherwise agreed, amounts owed by the consumer must be paid within 7 days from the start of the withdrawal period referred to in Article 6, paragraph 1. In the case of a contract for the supply of a service, this period begins to run after the consumer has received confirmation of the contract.
The consumer is required to immediately report any errors in the payment information provided or mentioned to the entrepreneur.
In the event of non-payment by the consumer, the entrepreneur, subject to legal limitations, has the right to charge reasonable fees previously communicated to the consumer.
ARTICLE 14 – CLAIM
Claims regarding the performance of the contract must be submitted to the contractor within 7 days, in a complete and clear manner, after the consumer has noticed the defects.
Complaints submitted to the contractor will be answered within 14 days of receipt. If a complaint requires a longer processing time, the contractor will respond within 14 days with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed response.
If the claim cannot be resolved amicably, a dispute arises, which is subject to the dispute resolution procedure.
A claim does not suspend the obligations of the contractor, unless the contractor provides otherwise in writing.
If a claim is deemed justified by the contractor, the latter will choose to replace or repair the delivered products free of charge.
ARTICLE 15 – DISPUTES
Contracts between the entrepreneur and the consumer to which these general terms and conditions apply are governed solely by Dutch law, even if the consumer resides abroad.
ARTICLE 16 – PERSONAL INFORMATION
Submitting your personal data through the store is subject to our Privacy Policy. To view our privacy policy, please click here.
ARTICLE 17 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our site or in the service may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the service or on any related website is incorrect at any time without prior notice (even after you have submitted your order).
We are under no obligation to update, amend, or clarify information in the Service or on any linked website, including but not limited to pricing information, except as required by law. No update or revision date will be applied to the Service or any linked website to indicate that all information in the Service or on any linked website has been modified or updated.
ARTICLE 18 – CHANGES TO TERMS OF SERVICE
You can view the most recent version of the Terms of Service at any time on this page.
We reserve the right, at our discretion, to update, modify or replace any part of these Terms of Service by posting updates and changes to our website.
It is your responsibility to check our website regularly for any changes. Your continued use of our site or the Service after any changes to these Terms of Service are posted constitutes your acceptance of those changes.
ARTICLE 19 – CESOP
Due to the strengthened measures introduced in 2024 concerning the "Amendment to the Value Added Tax Act of 1968 (Act on the implementation of the Payment Service Providers Directive)" and the establishment of the Central Electronic Payment Information System (CESOP), payment service providers may be required to register data in the European CESOP system.